All our orders are shipped within 24-48 hours. We use Australia Post for delivery and generally takes between 1-5 days for delivery. If you are not home the postie will leave a card and you can pick up your order from the local post office!
Our clocks come with a Birch wood, white or black painted rim. It is noted in the product description which colour rim the clock comes with as standard. However we are happy to customise the rim colour for you. You can choose the alternate rim at Checkout. There is no charge for this.
All kids benefit from having a clock on their wall, whether they are 3 or 13. It's great for younger children to see numbers around them just like they see letters and words in books. All kids will learn to tell the time more easily, and have better time awareness if they have a clock in their room. Older children and teenagers’ time management skills benefit from having a clock to plan and monitor their time.
Our clocks are designed to be hung on a wall with a nail or hook. This enables them to hang flush to the wall so they are as quiet as possible. If the clock is not hung on a wall, or hung with anything that makes them sit out from the wall like Velcro hanging strips, it may be possible to hear the sound of the clock mechanism very slightly.
We will release new colour clocks regularly, to ensure we have a clock to match every child’s favourite colours. If we don’t currently have the colour you are looking for, please send us an email at firstname.lastname@example.org. We may have that colour coming soon
At Clocksicle, we take pride in our reputation for quality and will refund or exchange your clock provided it has not been damaged by you. Note that if you exchange a clock, Clocksicle will only cover additional postage costs if it is deemed faulty or you were sent an incorrect item.
All returns must be sent to Clocksicle within 30 days to be eligible for a refund. After we receive the returned item, we will refund you via the payment method in which the clock was purchased, within 5 business days. Original shipping charges are not refundable.
The information you provide us when you complete an order is only used by Clocksicle to fulfill your order. We only share information with third parties, for example Australia Post, if they are involved in the fulfillment of your order, and only then, with essential information to enable delivery of your clock.
If your clock stops working, in the first instance replace the battery.
Our clocks are covered by a six month manufacturer’s warranty. Please contact us if you experience any problems within this time. Our warranty doesn’t cover damage or general wear and tear caused by the buyer.