Please Note: Some Shipping Delays Due To COVID-19

FAQs


Have a question about Clocksicle? Here's some answers to questions we get asked all the time.  If you need to know anything further, please don't hesitate to contact us.

Can I get a different rim colour for my clock?
Our clocks come with a Birch wood, white or black painted rim. It is noted in the product description which colour rim the clock comes with as standard. However we are happy to customise the rim colour for you. You can choose the alternate rim at Checkout. There is no charge for this. 

Our upcoming customisation option will allow you to do this for yourself and we will have many more colour options available in hand, rim and numbers. 

Check out our Facebook or Instagram @Clocksicle for updates on our customisation option.

Are the clocks battery operated?
Yes, the clocks require one AA battery (not provided).

How do you hang the clock?
Our clocks are designed to be hung on a wall with a nail or hook.  This enables them to hang flush to the wall so they are as quiet as possible.  If the clock is not hung on a wall, or hung with anything that makes them sit out from the wall like Velcro hanging strips, it may be possible to hear the sound of the clock mechanism very slightly.  

What is the right age for a child to have a clock?
All kids benefit from having a clock on their wall, whether they are 3 or 13. It's great for younger children to see numbers around them just like they see letters and words in books.  All kids will learn to tell the time more easily, and have better time awareness if they have a clock in their room. Older children and teenagers’ time management skills benefit from having a clock to plan and monitor their time. 

Our Clocks look great in any space and will add brightness to any room for anyone.

Do you only sell wall clocks?
At this stage we only sell wall clocks. However, plans to release larger wall clocks and smaller desk clocks are underway! Check out our Instagram and Facebook @Clocksicle for updates.

Are there any other colour clocks on the way? Plans for customisation are underway and we are hoping to have upwards of 20 different hand colours, 20 different face and number colours, as well as 6 different rim colours for YOU to make your clock fit any space or colour scheme. 

What do I do if my clock stops working?
If your clock stops working, in the first instance replace the battery.
Our clocks are covered by a six month manufacturer’s warranty.  Please contact us if you experience any problems within this time.  Our warranty doesn’t cover damage or general wear and tear caused by the buyer.

Do you accept returns? 
At Clocksicle, we take pride in our reputation for quality and will refund or exchange your clock, provided it has not been damaged by you. Note that if you exchange a clock, Clocksicle will only cover additional postage costs if it is deemed faulty or you were sent an incorrect item.
All returns must be sent to Clocksicle within 30 days to be eligible for a refund. After we receive the returned item, we will refund you via the payment method in which the clock was purchased, within 5 business days.  Original shipping charges are not refundable.

What's your privacy policy?
The information you provide us when you complete an order is only used by Clocksicle to fulfill your order. We only share information with third parties, for example Australia Post, if they are involved in the fulfillment of your order, and only then, with essential information to enable delivery of your clock.

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