Frequently asked questions
Have a question about Clocksicle? Here's some answers to questions we get asked all the time. If you need to know anything further, please don't hesitate to contact us.
Can I get a different rim colour for my clock?
Our clocks come with a Birch wood or white rim (except for "Chevron" which has a black rim). It is noted in the product description which colour rim the clock comes with as standard. However we are happy to customise the rim colour of your clock to white or Birch wood for you. You can choose the alternate rim at Checkout. There is no charge for this.
Are the clocks battery operated?
Yes, the clocks require one AA battery (not provided).
How do you hang the clock?
Our clocks are designed to be hung on a wall with a nail or hook. This enables them to hang flush to the wall so they are as quiet as possible. If the clock is not hung on a wall, or hung with anything that makes them sit out from the wall like Velcro hanging strips, it may be possible to hear the sound of the clock mechanism very slightly.
What is the right age for a child to have a clock?
All kids benefit from having a clock on their wall, whether they are 3 or 13. It's great for younger children to see numbers around them just like they see letters and words in books. All kids will learn to tell the time more easily, and have better time awareness if they have a clock in their room. Older children and teenagers’ time management skills benefit from having a clock to plan and monitor their time.
Do you have any tips to teach children how to tell the time?
Yes, we will send these to you with your clock.
Do you only sell wall clocks?
At this stage we only sell wall clocks. However we plan to release other styles of clocks in the future.
Are there any other colour clocks on the way?
We will release new colour clocks regularly, to ensure we have a clock to match every child’s favourite colours. If we don’t currently have the colour you are looking for, please send us an email at firstname.lastname@example.org. We may have that colour coming soon.
What do I do if my clock stops working?
If your clock stops working, in the first instance replace the battery.
Our clocks are covered by a six month manufacturer’s warranty. Please contact us if you experience any problems within this time. Our warranty doesn’t cover damage or general wear and tear caused by the buyer.
Do you accept returns?
At Clocksicle, we take pride in our reputation for quality and will refund or exchange your clock provided it has not been damaged by you. Note that if you exchange a clock, Clocksicle will only cover additional postage costs if it is deemed faulty or you were sent an incorrect item.
All returns must be sent to Clocksicle within 14 days to be eligible for a refund. After we receive the returned item, we will refund you via the payment method in which the clock was purchased, within 5 business days. Original shipping charges are not refundable.
The information you provide us when you complete an order is only used by Clocksicle to fulfill your order. We only share information with third parties, for example Australia Post, if they are involved in the fulfillment of your order, and only then, with essential information to enable delivery of your clock.