Shipping & returns
We offer FREE shipping on all Australian orders over $150. Shipping is otherwise a flat rate of $10.
Shipping is $25 on all international orders.
We take great care when packing our clocks. All clocks are wrapped in bubble wrap and shipped in heavy duty cardboard boxes marked Fragile.
All orders of currently available clocks will usually be shipped within a day, and should be delivered within 3-6 business days Australia wide. If your order is urgent, please contact firstname.lastname@example.org to make alternative arrangements.
Our clocks are covered by a six month manufacturer’s warranty for any faults. Please contact us if you experience any problems within this time.
Our warranty doesn’t cover damage or general wear and tear caused by the buyer.
We take pride in our reputation for quality and will refund or exchange our clocks provided it has not been damaged by you. Note that if you exchange a clock, Clocksicle will only cover additional postage costs if it is deemed faulty or you were sent an incorrect item.
All returns must be sent to Clocksicle within 14 days to be eligible for a refund. After we receive the returned item, we will refund you via the payment method in which the clock was purchased, within 5 business days. Original shipping charges are not refundable.